NPS is flawed by nature as a product metric. In this post, I'm showcasing why it's not a good idea for product leaders to use it as a metric based on which they make important product decisions.
Don't rely on NPS to make decisions for your…
NPS is flawed by nature as a product metric. In this post, I'm showcasing why it's not a good idea for product leaders to use it as a metric based on which they make important product decisions.